Question:When logging into the Certificate Assistant, it was found that the username and password were forgotten. How can they be recovered?

Response:1、 There are two types of web application user registration:1、Before October 21, 2023 registered users who have not modified their passwords are set to default mobile.2、Starting from October 22, 2023 registered users need to fill in themselves. If uncertain, it is recommended that applicants click on “Forgot Password” to modify it.Secondly,PIN codes are set by themselves. If forgotten, reset them according to the following steps. You can log in to the Certificate Assistant-Click Certificate Unlock, an unlock code will be sent to the email, and after receiving the unlock code, reset thePIN code. To query the username, please call the online application technical consulting servicenumber010-63218500-3-1-0for detailed consultation by人工.

Thank you for your attention to trademark work! (china trademark office 2025年5月8日)

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